Exam 1 human resource management

1. | | | According to the right of privacy, employers can conceal the nature of the job before hiring an employee. | | Student Response| Correct Answer| False | False| | | | 2. | | | The concept of â€Å"human resource management† implies that employees are interchangeable, easily replaced assets that must be managed like any other physical asset. | | Student Response| Correct Answer| False | False| | | | 3. | | | Currently, no federal laws outline how to use employee databases in order to protect employees' privacy while also meeting employers' and society's concerns for security. | |Student Response| Correct Answer| True | True| | | | 4. | | | The role of HR generalist is limited to recruitment and selection. | | Student Response| Correct Answer| False | False| | | | 5. | | | Which of the following is NOT a necessary quality of human resources? | | | Student Response| Correct Answer| A. | Human resources are valuable. |    | B. | Human resources are not imitable. |    | C. | Human resources are easily retainable. |    | D. | Human resources have no good substitute. |    | | | | 6. | | | Why has the job trend shifted to broadly defined jobs? | | | Student Response| Correct Answer|A. | Emphasis on innovation and quality|    | B. | Demand for low skilled workers|    | C. | Increased focus on simplifying jobs|    | D. | Lack of competition|    | | | | 7. | | | Job design is: | | | Student Response| Correct Answer| A. | the process of defining the way work will be performed and the tasks that a given job requires. |    | B. | the process of getting detailed information about jobs. |    | C. | the process by which the organization attempts to identify suitable employees. |    | D. | the planned effort to enable employees to learn job-related knowledge, skills, and behavior. |    | | | 8. | | | Organizational development and change are areas where HR professionals generally play only a supporting role. | | Student Response| Correct Ans wer| False | False| | | | 9. | | | As a type of resource, human capital refers to: | | | Student Response| Correct Answer| A. | the wages, benefits, and other costs incurred in support of HR functions within an organization. |    | B. | executive talent within an organization. |    | C. | the tax-deferred value of an employee's 401(k) plan. |    | D. | employee characteristics that add economic value to the organization. |    | | | | 10. | | According to the Gallup survey, which aspect of their jobs are most workers largely satisfied with? | | | Student Response| Correct Answer| A. | Health insurance benefits|    | B. | Retirement plans|    | C. | Relations with coworkers|    | D. | Amount of money earned|    | | | | 11. | | | The Bureau of Labor Statistics estimates that about one-tenth of employed individuals work in alternative employment arrangements. | | Student Response| Correct Answer| True | True| | | | 12. | | | The U. S. workforce is predicted to become mor e diverse in terms of ethnicity and racial background. | |Student Response| Correct Answer| True | True| | | | 13. | | | An HRIS can be used to perform primarily all of the following EXCEPT: | | | Student Response| Correct Answer| A. | support strategic decision-making. |    | B. | avoid litigation. |    | C. | evaluate programs and policies. |    | D. | motivate employees. |    | | | | 14. | | | When an organization undertakes a complete review of its critical work processes to make them more efficient and to be able to deliver higher quality, it is engaging in: | | | Student Response| Correct Answer| A. | outsourcing. |    | B. | high-performance work system design. |    |C. | total quality management. |    | D. | reengineering. |    | | | | 15. | | | What effect has the use of employee empowerment had upon recruiting? | | | Student Response| Correct Answer| A. | It has created an international labor market. |    | B. | It has substantially enhanced employment op portunities for women and minorities. |    | C. | It has shifted the focus away from technical skills to general cognitive and interpersonal skills. |    | D. | It has significantly reduced recruiting costs. |    | | | | 16. | | | How does e-HRM affect analysis and design of work? | | | Student Response| Correct Answer| A. Online simulations, including tests and e-mail, can measure job candidates' ability to deal with real-life business challenges. |    | B. | Employees can review salary and bonus information and seek information about and enroll in benefit plans. |    | C. | Employees in geographically dispersed locations can work together in virtual teams using video, e-mail, and the Internet. |    | D. | Online learning can bring training to employees anywhere, anytime. |    | | | | 17. | | | Privacy, as an important issue in e-HRM, might best be addressed by which one of the following technologies? | | | Student Response| Correct Answer|A. | A website|    | B. | An intranet|    | C. | A high-performance work system|    | D. | A shared service center|    | | | | 18. | | | When two companies join forces and become one entity, it is termed a: | | | Student Response| Correct Answer| A. | partnership. |    | B. | consolidation. |    | C. | merger. |    | D. | joint venture. |    | | | | 19. | | | Independent contractors are: | | | Student Response| Correct Answer| A. | persons who work for an organization only when they are needed. |    | B. | self-employed individuals with multiple clients. |    | C. | employed by a temporary agency. |    | D. employed directly by a company for a specific time. |    | | | | 20. | | | Which one of the following technologies lets a company rent space on a remote computer system and use the system's software to manage its HR activities, including security and upgrades? | | | Student Response| Correct Answer| A. | Application service providers|    | B. | Internet portals|    | C. | Shared service centers|    | D. | Business intelligence|    | | | | 21. | | | Title VII of the Civil Rights Act of 1964 applies to all organizations that employ 20 or more persons working 20 or more weeks a year and that are involved in interstate commerce. | Student Response| Correct Answer| False | False| | | | 22. | | | The Civil Rights Act of 1991: | | | Student Response| Correct Answer| A. | limits damage claims to lost benefits and attorney's fees and costs. |    | B. | requires violators to pay punitive damages that cover emotional pain and suffering. |    | C. | requires violators to pay compensatory damages, an amount beyond actual loss. |    | D. | limits the maximum punitive damages allowed, depending on the size of the organization. |    | | | | 23. | | | The EEOC is NOT the enforcement agency for the: | | | Student Response| Correct Answer| A. Age Discrimination in Employment Act of 1967. |    | B. | Rehabilitation Act of 1973. |    | C. | Equal Pay Act of 1963 . |    | D. | Americans with Disabilities Act of 1990. |    | | | | 24. | | | Which legislative/regulatory actions are under the direct control of the President? | | | Student Response| Correct Answer| A. | Constitutional amendments|    | B. | Judicial decisions|    | C. | Legislation|    | D. | Executive orders|    | | | | 25. | | | Title VII of the Civil Rights Act of 1964 prohibits employers from discriminating against individuals based on all of the following EXCEPT: | | | Student Response| Correct Answer|A. | age. |    | B. | race. |    | C. | religion. |    | D. | national origin. |    | | | | 26. | | | Under disparate impact, the plaintiff must prove that the employer intended to discriminate. | | Student Response| Correct Answer| True | False| | | | 27. | | | Which of the following cases would most likely be subject to a lawsuit filed under the disparate treatment theory of discrimination? | | | Student Response| Correct Answer| A. | A group of females ar e laid off due to a downturn in business. |    | B. | Black applicants are being disproportionately rejected on the basis of a psychological test. |    | C. A black applicant is turned down for a job based on a handwriting analysis. |    | D. | A woman with school-aged children is rejected on the assumption that she will frequently be absent from work. |    | | | | 28. | | | An individual wishing to file a complaint with the EEOC or a similar state agency must file the complaint within _____ days of the incident. | | | Student Response| Correct Answer| A. | 30|    | B. | 60|    | C. | 90|    | D. | 180|    | | | | 29. | | | The three basic components of an affirmative action plan include all of the following EXCEPT: | | | Student Response| Correct Answer| A. utilization analysis. |    | B. | measurement tools. |    | C. | goals and timetables. |    | D. | action steps. |    | | | | 30. | | | When an individual is promised a positive outcome for submission to sex, or threatened with a negative outcome for failure to submit to sex, this is referred to as: | | | Student Response| Correct Answer| A. | disparate treatment. |    | B. | disparate impact. |    | C. | reverse discrimination. |    | D. | quid pro quo harassment. |    | | | | 31. | | | In terms of the Job Characteristics Model, the degree to which a job requires completing a â€Å"whole† piece of work from beginning to end is: | | Student Response| Correct Answer| A. | autonomy. |    | B. | skill variety. |    | C. | task significance. |    | D. | task identity. |    | | | | 32. | | | For which of the following occupations is it easiest to implement telework? | | | Student Response| Correct Answer| A. | Production technician|    | B. | Quality management|    | C. | Machine operator|    | D. | Graphic designer|    | | | | 33. | | | In contrast to tasks, duties, and responsibilities, KSAOs are characteristics about people and are not directly observabl e. | | Student Response| Correct Answer| True | True| | | | 34. | | What is the SBAR method? | | | Student Response| Correct Answer| A. | Standardizing information at handoff points by describing the situation, giving the context, evaluation of the condition, and recommending action. |    | B. | Reducing the complexity of the work, making it so simple that almost anyone can be trained quickly and easily to perform the job. |    | C. | The study of the interface between individuals' physiology and the characteristics of the physical work environment. |    | D. | Enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks.    | | | | 35. | | | In which of the following scenarios will workers be less motivated to perform the job? | | | Student Response| Correct Answer| A. | When the job requires a variety of skills to be performed. |    | B. | When the job requires completing the whole piece of work from beginning to end. |    | C. | When the job has minor impact on the lives of other people. |    | D. | When the job allows individuals to make decisions about the job. |    | | | | 36. | | | Which of the following would qualify as a compressed workweek? | | | Student Response| Correct Answer| A. Employees are required to be at work from 10:00 a. m. to 3:00 p. m. and can choose additional hours before/after this period. |    | B. | Two part-time employees work in different shifts and share the tasks of a specific job. |    | C. | Employees are permitted to work 10 hours a day, Monday through Thursday. |    | D. | Employees can choose to work away from a centrally located work area. |    | | | | 37. | | | When job analysis information is used to judge the relative worth of different jobs within an organization, the HR activity is termed: | | | Student Response| Correct Answer| A. performance evaluation. |    | B. | training and development. |    | C. | job evaluation. |    | D. | work redesign. |    | | | | 38. | | | Which of the following arrangements would qualify as job rotation? | | | Student Response| Correct Answer| A. | A receptionist is required to perform the jobs of file clerk and typist. |    | B. | Team members assemble components and also pack products into cases. |    | C. | Team members make decisions regarding how to resolve problems with customers. |    | D. | A manager participating in a meeting while on vacation with his family. |    | | | | 39. | | Which one of the following would be most appropriate when gathering information about clerical and technical job duties? | | | Student Response| Correct Answer| A. | A job analyst visits the workplace and watches/videotapes an employee performing the job. |    | B. | A manager/supervisor imagines what a well-done job would look like. |    | C. | A job analyst questions the peers about a particular job. |    | D. | A job analyst visits the workplace and asks employees to show what the job entail s. |    | | | | 40. | | | The Fleishman Job Analysis System provides an accurate picture of the ability requirements of a job. | Student Response| Correct Answer| True | True| | | | 41. | | | Which of the following is NOT true of outsourcing? | | | Student Response| Correct Answer| A. | Outsourcing is a logical choice when firms lack experience in an area. |    | B. | Outsourcing often involves ventures with foreign companies. |    | C. | Outsourcing is currently restricted to manufacturing and low-skilled jobs. |    | D. | Outsourcing is driven by economies of scale. |    | | | | 42. | | | Several forces are drawing out older workers' careers. Which of the following is NOT one of them? | | | Student Response| Correct Answer| A. The improved health of older people, combined with the decreased physical labor required by many jobs, makes working longer a viable option. |    | B. | The acute shortage of qualified younger workers has resulted in employers offering increased incentives to older workers to remain on the job. |    | C. | Age discrimination laws and the outlawing of mandatory retirement ages have limited organizations' ability to induce older workers to retire. |    | D. | Many workers fear Social Security will be cut, and they do not have adequate employer-sponsored pensions to cover anticipated costs. |    | | | | 43. | | How do organizations determine labor supply? | | | Student Response| Correct Answer| A. | Analyzing where the need for people with the necessary skills and experience will increase or decrease. |    | B. | Analyzing job categories held in one period and the proportion of employees in each of those job categories in a future period. |    | C. | Indicating a specific figure about what should happen with the job category or skill area and a specific timetable for when the results should be achieved. |    | D. | Planning elimination of large numbers of personnel with the goal of enhancing the organization's comp etitiveness.    | | | | 44. | | | According to research on recruitment, it is clear that recruiting sources are more important than characteristics of the vacancy for predicting job choice. | | Student Response| Correct Answer| True | False| | | | 45. | | | Job applicants find companies with employment-at-will practices more attractive than companies with due-process policies. | | Student Response| Correct Answer| True | False| | | | 46. | | | The largest share of new employees hired come from which external source? | | | Student Response| Correct Answer| A. | Career fairs|    | B. | Referrals|    |C. | College recruiting|    | D. | Advertisements|    | | | | 47. | | | In a survey of large well-known businesses, about one-third of open job positions were filled by: | | | Student Response| Correct Answer| A. | insiders. |    | B. | referrals. |    | C. | on campus recruitment. |    | D. | direct applicants. |    | | | | 48. | | | Overtime is most suited for short-te rm labor shortages. | | Student Response| Correct Answer| False | True| | | | 49. | | | Research demonstrates that realistic job previews significantly reduce employee turnover. | | Student Response| Correct Answer|True | False| | | | 50. | | | An organization's core competency is: | | | Student Response| Correct Answer| A. | a clear analysis of the strengths and weaknesses of the organization's existing internal labor force. |    | B. | decisions about how an organization will carry out human resource management, including how it will fill job vacancies. |    | C. | a set of knowledge and skills that make the organization superior to competitors and create value for customers. |    | D. | a forecast of the proportion of employees who are members of various protected groups. |    | | | |